Refund policy

Refund & Replacement Policy

At Shamz E-Products, customer satisfaction is our priority. We offer a 7 Days Money Back or Replacement Warranty on eligible products.

Eligibility for Refund or Replacement

Customers can request a refund or replacement within 7 days of receiving the product if:

- Product is damaged or defective
- Wrong item was delivered
- Product is not working properly
- Product received is different from description

Conditions

- Product must be unused and returned in original packaging
- Clear photo or video proof may be required
- Request must be made within 7 days after delivery

Non-Refundable Situations

- Change of mind after order confirmation
- Damage caused by misuse or improper handling
- Minor color or packaging differences

Replacement Process

Once the issue is verified, we will arrange a replacement or refund in 7 Days, If the product is not damaged or broken, and the damage is caused by the customer, there will be no refund or replacement..

Refund Process

Approved refunds will be sent through bank transfer, Easypaisa, JazzCash, or other agreed payment methods.

For refund or replacement requests, contact us through our official WhatsApp or support channels.

Thank you for shopping with Shamz E-Products.